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What you need to know The next quarterly update to the Epic system is scheduled for Wednesday, August 10, 2022 from 1 a.m. – 4 a.m. This update will include changes to Epic applications to increase efficiency, improve care delivery
Read moreAlertus messages will now appear at the top of the screen instead of the bottom due to an update to the Alertus system. Related Posts Epic Downtime: February 16 New Transcription Service Now at HMH Workplace Violence Screen Updates in
Read moreWhat You Need to Know: A 4-hour maintenance window will be conducted to ensure HMH’s enterprise firewall system will automatically respond to an unexpected disruption to the network’s internet connection. This will occur June 25 from 12 a.m. – 4
Read moreWhat You Need to Know: Epic system updates need to be installed and the system will be paused. The Epic pause will occur June 2 from 9:30 p.m. – 9:40 p.m. During this time, all connections will be suspended. If you
Read moreHMH is moving away from Cylance Protect and deploying SentinelOne as the new antivirus standard. SentinelOne, a next generation antivirus software, will be installed on all HMH computers to prevent, detect, neutralize and remove malware found on computer devices, networks, and
Read moreAll network traffic, including email, internet access and any third-party applications that require Internet access, will be unavailable from 8 p.m. to 10 p.m. on Sunday, June 5, 2022. The downtime will test the network’s “Airplane Mode” that in the
Read moreAn upgrade to the Lumedx/Apollo PACS needs to be installed. This will affect the following locations: Bayshore Medical Center Jersey Shore University Medical Center Ocean University Medical Center Riverview Medical Center Southern Ocean Medical Center Lumedx/Apollo PACS will be unavailable
Read moreWhat you need to know As of Tuesday, April 26, ONElink has been updated to enable clinicians to easily report suspicious, threatening, or violent behavior. The update includes: ALL Workplace Violence Events are to be entered into the Workplace Violence
Read moreUnder the Reimaging HMH Program, the network seeks to transform services in order to deliver higher quality solutions to our patients, team members and the diverse communities we serve. Using these guiding principles, Digital Technology Services will be the new
Read moreWhat you need to know The next quarterly update to the Epic system is scheduled for Wednesday, May 11, 2022 from 1 a.m. – 4 a.m. IT will also use this downtime window to perform updates and maintenance to other
Read moreWhat you need to know Epic will be paused on March 31, 2022 from 9:30 p.m. to 9:40 p.m. For those ten minutes, the system will be “Paused” and all connections suspended. When the Pause is complete, users can resume
Read morePasswords that contain # or & will not work with some applications. If your password contains either of those special characters, please change your password. IT is working with the vendors of those applications to enable these characters to be
Read moreIT is launching a new password reset tool called OneLogin. OneLogin will allow you to reset your network password without having to call the IT Service Desk. By pre-enrolling in OneLogin, you will be able to immediately solve the issue
Read moreONElink integration into Epic is part of Hackensack Meridian Health’s strategy to: Automatically populate patient information into ONELink Improve the ease of event reporting Increase the frequency of patient related ONELink reporting How to Submit a ONELink Event Click here
Read moreWhat you need to know Beginning at 8 a.m. on Monday, March 28, the HMH PolicyStat site will default to a new interface. On that date, users will be able to switch back to the legacy interface by using a toggle
Read moreWhat you need to know On-call team members will not have remote IT network access during the network-wide “Airplane Mode” system downtime on Sunday, March 13 from 10 p.m. to 11:59 p.m. If you are a team member on-call during
Read moreBeginning Tuesday, February 22, Epic admission, observation, and transfer orders will see the following changes: “Diagnosis” and “Special Needs” will be required. “Bed Type” options have been updated for each hospital location. “Level of Care” will no longer be included
Read moreWhat you need to know Epic’s ePrescribing for controlled substances will have downtime from 8 to 9 p.m. on Monday, February 21. During this time, please print or fax your prescriptions until the maintenance is complete. During this time, updates
Read moreCitrix and Gmail will have a new “look” and some new features that will make working in both easier. CITRIX When: Wednesday, March 2 at 9 p.m. What’s new: Modern look For your convenience, all your apps are now available on
Read moreWhat you need to know MySupport is replacing the FootPrints ticketing system and will be the network standard method of opening a ticket for IT support. MySupport is an easy-to-use tool for routine service requests, IT issues or to view
Read moreWhat you need to know The next quarterly update to Epic is scheduled for Wednesday, February 16. Downtime will begin at 1 a.m. and end at 4 a.m. Application-specific educational materials are available on the Epic Learning Home Dashboard and
Read moreWhat you need to know Beginning Monday, February 7, 2022, ONElink access will be available in Epic for patient safety events. Risk identification is foundational to a culture of safety. ONElink will now be accessible within Epic to report any
Read moreAccess will no longer be available to web pages via Dashboard.meridianhealth.com beginning Tuesday, January 18, 2022. Material from the Meridian Dashboard can be accessed via MyHMH.hmhn.org or via Citrix. If there is content or pages that are not available via
Read moreWhat You Need to Know Hackensack Meridian Health (HMH) has created two data reports providing metrics for both REaL data and Sexual Orientation and Gender Identity (SOGI) data. The data is gathered through the Epic Business Intelligence system and is
Read morePer The Joint Commission regulations, all patient level-of-care transitions require that an Order Reconciliation be performed. Orders are continued or discontinued based on what the Provider specifies during Order Reconciliation. At times, not all orders are reconciled. Starting on Monday, October
Read moreAs we continue to enhance Hackensack Meridian Health’s technology security, content on corporate-issued mobile devices (iPhones and iPads) will no longer be automatically backed up to iCloud. Beginning Tuesday, September 28, 2021, photos and documents on these devices can only
Read moreDuring the Admission Medication Reconciliation process in Epic, a user might attempt to clean up the home medication list by selecting the ‘X’ button from the Review PTA medication section or the ‘Discontinue’ button from the Reconcile Prior to Admission
Read moreWhat You Need to Know If erroneous information regarding the patient’s administered COVID-19 Vaccine(s) has previously been entered, it may be necessary to delete the error in order to document the current administration. If you receive an alert saying, “You cannot
Read moreAs part of a new CMS Conditions of Participation rule, all hospitals are required to send ADT (Admission, Discharge, or Transfer) notifications to patients’ PCPs, as well as any follow-up physicians and/or facilities. For physicians with access to Epic, these
Read moreAny physicians who are unable to access HMH Gmail, Contacts, Calendar, Meets, Drive, Docs, and other Google apps can get technical support: IN PERSON: Service Desk technicians are available through 5 p.m. Wednesday, August 11 and 5 a.m. to 5 p.m.
Read moreClinicians and other Epic users who open patient charts can now see a patient’s COVID-19 HMH-administered vaccination status at a glance in Storyboard. Below please find the screenshots: No Vaccination Partially Vaccinated (Moderna and Pfizer) Fully Vaccinated (Johnson & Johnson/Janssen)
Read moreWhat you need to know The Hackensack University Medical Center SharePoint will have a new location as HMH continues its Going Google transformation. Beginning Friday, June 11, 2021, the HUMC SharePoint will be located at https://meridianhealth.sharepoint.com/sites/HUMCSharePoint/SitePages/Home.aspx. You will no longer be able to
Read moreTo access Citrix, use connect.hmhn.org. Questions For assistance, please contact the IT Service Desk at x3333 or 848-237-3333. Related Posts Support Group Helps Physicians Cope with Emotional Stress CMS Changes 2019 MIPS Payment Adjustment NJ Opioid Prescribing Law: FAQs
Read moreWhat you need to know Microsoft Office will now be removed on Wednesday, May 26 at 10 p.m. Beginning Wednesday, May 26 at 10 p.m., access will be disabled to Microsoft Office applications such as Word, Excel, PowerPoint, Teams, Sharepoint,
Read moreWhat You Need to Know Epic Secure Chat will launch on Monday, April 26, allowing users to send secure messages to clinicians (e.g., doctors, nurses, pharmacists, social workers) in real time from a mobile device or desktop computer. Users are
Read moreePrescribing of Controlled Substances will be unavailable from 5 to 5:30 p.m. on Wednesday, March 10, 2021 as the FIPS Digital Signing certificate expires on Friday and a new certificate needs to be installed before the existing one expires. Related
Read moreTo enable IT to migrate JFK’s internet firewall to a new platform, there will be no internet service at JFK Medical Center from 2 a.m. to 4 a.m. on Monday, February 8, 2021. During this downtime, JFK will not have
Read moreWhat you need to know Hackensack Meridian Health’s (HMH) home care and hospice entities will be transitioning to EPIC as their EMR system on November 1. It will now be easier than ever to refer patients to home care and
Read moreWhat you need to know MyWifi wireless service at Hackensack University Medical Center will be disconnected on Wednesday, September 30,2020. To connect to TeamHMH, use password: bestcare For more information, contact IT Service Desk at ITServiceDesk@hackensackmeridian.org or call 551-996-4357. Related
Read moreDue to the widespread increase in COVID-19 infection across the rest of thecountry, there is now a severe shortage of SARS-CoV-2 rapid testing kits. As a result, the laboratory may reflex to Biofire’s Respiratory Panel ver 2.1, which contains a
Read moreBeginning Wednesday, May 13, Hackensack Meridian Health’s IT Field Services and Help Desk will have some changes. One of the key changes coming May 13 is the implementation of a new 24/7 Epic Service Desk staffed with qualified Epic specialists
Read moreEffective March 10, 2020, there has been a change in blood, urine, sputum culture source changes. All epic users who order blood, urine or sputum cultures are impacted by this change. The sources will be changing to a more refined
Read moreEffective immediately, there is a new workflow for completing medication refills. Providers who refill medication using e-Prescribe can chose one of two options when completing medication refills. Click here for more details. Related Posts HMHP Expands Successful Prescription Initiative Andrew
Read moreWhat you need to know E-Prescribing will undergo a one-hour downtime so maintenance can be performed to meet federal guidelines. During the downtime, clinicians will be unable to ePrescribe or make any requests for Medical History or Pharmacy Eligibility through
Read moreWhat you need to know The 2019 novel coronavirus has provided an opportunity for new malicious phishing campaigns. Please be on alert for emails with Coronavirus in the Subject line that can compromise the HMH network, such as this: The
Read moreWhat you need to know To help physicians address the growing vaping epidemic, the Patient Safety and Quality Department has created a vaping question for patients aged 12 and above in Epic’s admission navigator. This question is now live. Thank
Read moreWhat you need to know Duo is an iPhone/Android app that allows HMH to confirm your identity before granting remote access to your personal data and HMH systems. Beginning December 2, 2019, you will need Duo to remotely access: •
Read moreWhat you need to know This pertains to Jersey Shore, Ocean and Southern Ocean Medical Centers. Providers using the Sepsis Order Protocol, should not place stand alone Lactic Acid lab orders. The order within the order set is for a
Read moreWhat you need to know The individual provider and group provider system lists will no longer include Admitting or PCP relationships. They will continue to include patient relationships when the provider is the Attending or is on the Treatment Team.
Read moreWhat you need to know The Summary of Care fax notification when patients are discharged will now include lab results only for the 48 hours prior to discharge. To view the complete list of results, please look in Epic. Questions
Read moreWhat you need to know As of November 5, the hyperlink on EKG tracing in the EKG result report in Epic is now at the top of the report right above sinus rhythm data. The hyperlink was previously located toward
Read moreWhat you need to know Educational materials can only be accessed when on the HMH network or are available in your Epic Learning Home Dashboard. As we complete Week 2 of our Epic go live, the support staff is being
Read moreWhat you need to know Educational materials can only be accessed when on the HMH network or are available in your Epic Learning Home Dashboard. Friday, October 25, will be the final day for the go live command center at
Read moreWhat you need to know Leadership continues to monitor more complex, critical issues that are outstanding, ensuring that the project team is resourcing and tracking towards resolution. If a ticket requires escalation, contact your local support center (JSUMC: 732-897-3974; OMC:
Read moreWhat you need to know The log out button in Epic has been removed. All Epic users should remember to badge out using Tap and Go whenever leaving a workstation. If you do not have Tap and Go, close Epic
Read moreWhat you need to know Overall, we are seeing a slight reduction in daily call volume as issues are transitioning from access and security to more complex workflow issues. Leadership continues to monitor more complex, critical issues that are outstanding,
Read moreWhat you need to know Overall, we are seeing a slight reduction in daily call volume as issues are transitioning from access and security to more complex workflow issues. Leadership continues to monitor more complex, critical issues that are outstanding,
Read moreEpic Highlights of the Day Call and ticket volumes dipped slightly on our second full day with all locations now live and operating. Adjustments to the on-site support should be coordinated by contacting the help desk or your local support
Read moreWhat you need to know Monday was the first day of the Epic go live with all outpatient and ambulatory locations now live. Call and ticket volumes increased as expected. Leadership continues to round throughout the facilities and on-site support
Read moreWhat you need to know The first day of the Epic go live went well with 725 calls to the help desk and approximately 700 new tickets generated. Common themes included: providers adding Chief Complaint to the Patient Record providers
Read moreWhat you need to know As of October 7, 2019 – Consult and Op Notes will now automatically route upon signing. Providers will receive a notification based on their existing communication preferences – either In Basket or Fax. Please call
Read moreWhat you need to know Dragon Medical One (DMO) gives Inpatient and ETD providers the ability to dictate notes directly into Epic without going through a separate service. In addition, you can use your smartphone with a specialized App for
Read moreWhat you need to know You can now submit non-urgent IT issues via the Customer Self-Service Portal at http://servicedesk.hmhn.org. This service is available for Epic and non-Epic IT issues. Click here for a step-by-step guide on how to submit an
Read moreWhere to get support Providers can drop in to the Epic Practice Lab in the Palisades physician lounge for Epic assistance. No appointment needed. Credentialed trainers are on site to answer questions, assist with personalization, or walk through difficult workflows. The Practice Lab will continue through go live on February 28. Palisades
Read moreThe Epic go live marks an important change in CPOE policy at Southern Ocean Medical Center. Starting September 30, 2019 written orders for inpatients will no longer be allowed. Telephone orders are to be used sparingly when a provider is
Read moreDuring workflow review, team members from Wave 3 campuses worked with the Epic application team to compare their workflows to those in the production Epic environment. Together, they identified any gaps or differences and confirmed clinical or operational transformation opportunities,
Read moreThe Epic electronic health record system is coming to Jersey Shore, Ocean Medical Center and Southern Ocean Medical Center on September 30, 2019. All Hackensack Meridian Health facilities to be live on Epic by September 2019. Training is Required To
Read moreThe Epic system brings with it a new set of terms and acronyms. Below are examples of the terms and definitions available on the Let’s Speak Epic page on the Epic Resource Center intranet site. ASAP: The ASAP Emergency Department Information System streamlines
Read moreWhat you need to know Jersey Shore Medical Center, Ocean Medical Center and Southern Ocean Medical Center will go live on Epic on October 13. How Epic will streamline how we share patient data Moving to Epic will enable us
Read moreWhat you need to know Bayshore Medical Center, JFK Medical Center and Riverview Medical Center will go live on Epic on June 1, 2019. How Epic will streamline how we share patient data Moving to Epic will enable us to
Read moreWhat You Need to Know Much of the IT equipment needed for Palisades’ Epic go live has been delivered and installed. This equipment includes computers, monitors, printers, and other peripheral devices. In preparation for February’s go live, many of these
Read moreWhat you need to know Palisades Medical Center’s new Epic Go Live date is February 28. Below are key dates: February 11-15 – Downtime Drill February 16 -17 – Appointment Conversion February 18 – Scheduling Go Live February 25 – Go Live Orientation February
Read moreBeginning January 1, 2019, you can dial 3333 for IT assistance anywhere within Hackensack Meridian Health. This one extension will connect you to the IT Helpdesk from any location within our network. Trying to connect externally? Simple. Call 848-237-3333.
Read moreWhat you need to know The Epic project timeline has been adjusted. Below are updates to the 2019 Epic Go Live slots. You can now view a patient’s immunizations from outside sources using the Care Everywhere activity. After reviewing the
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