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What You Need to Know: A 4-hour maintenance window will be conducted to ensure HMH’s enterprise firewall system will automatically respond to an unexpected disruption to the network’s internet connection. This will occur June 25 from 12 a.m. – 4
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All Locations • All Specialties
What You Need to Know: Epic system updates need to be installed and the system will be paused. The Epic pause will occur June 2 from 9:30 p.m. – 9:40 p.m. During this time, all connections will be suspended. If you
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All Locations • All Specialties
HMH is moving away from Cylance Protect and deploying SentinelOne as the new antivirus standard. SentinelOne, a next generation antivirus software, will be installed on all HMH computers to prevent, detect, neutralize and remove malware found on computer devices, networks, and
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All Locations • All Specialties
All network traffic, including email, internet access and any third-party applications that require Internet access, will be unavailable from 8 p.m. to 10 p.m. on Sunday, June 5, 2022. The downtime will test the network’s “Airplane Mode” that in the
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All Specialties • Bayshore Medical Center • Jersey Shore University Medical Center • Ocean University Medical Center • Riverview Medical Center • Southern Ocean Medical Center
An upgrade to the Lumedx/Apollo PACS needs to be installed. This will affect the following locations: Bayshore Medical Center Jersey Shore University Medical Center Ocean University Medical Center Riverview Medical Center Southern Ocean Medical Center Lumedx/Apollo PACS will be unavailable
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All Locations • All Specialties
Under the Reimaging HMH Program, the network seeks to transform services in order to deliver higher quality solutions to our patients, team members and the diverse communities we serve. Using these guiding principles, Digital Technology Services will be the new
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All Locations
What you need to know Beginning at 8 a.m. on Monday, March 28, the HMH PolicyStat site will default to a new interface. On that date, users will be able to switch back to the legacy interface by using a toggle
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All Locations
Citrix and Gmail will have a new “look” and some new features that will make working in both easier. CITRIX When: Wednesday, March 2 at 9 p.m. What’s new: Modern look For your convenience, all your apps are now available on
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What you need to know MySupport is replacing the FootPrints ticketing system and will be the network standard method of opening a ticket for IT support. MySupport is an easy-to-use tool for routine service requests, IT issues or to view
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Bayshore Medical Center • Jersey Shore University Medical Center • Ocean University Medical Center • Raritan Bay Medical Center • Riverview Medical Center • Shore Rehabilitation Institute • Southern Ocean Medical Center
Access will no longer be available to web pages via Dashboard.meridianhealth.com beginning Tuesday, January 18, 2022. Material from the Meridian Dashboard can be accessed via MyHMH.hmhn.org or via Citrix. If there is content or pages that are not available via
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All Locations
As we continue to enhance Hackensack Meridian Health’s technology security, content on corporate-issued mobile devices (iPhones and iPads) will no longer be automatically backed up to iCloud. Beginning Tuesday, September 28, 2021, photos and documents on these devices can only
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All Locations
As part of a new CMS Conditions of Participation rule, all hospitals are required to send ADT (Admission, Discharge, or Transfer) notifications to patients’ PCPs, as well as any follow-up physicians and/or facilities. For physicians with access to Epic, these
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All Locations
Any physicians who are unable to access HMH Gmail, Contacts, Calendar, Meets, Drive, Docs, and other Google apps can get technical support: IN PERSON: Service Desk technicians are available through 5 p.m. Wednesday, August 11 and 5 a.m. to 5 p.m.
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Hackensack University Medical Center • K. Hovnanian Children's Hospital
What you need to know The Hackensack University Medical Center SharePoint will have a new location as HMH continues its Going Google transformation. Beginning Friday, June 11, 2021, the HUMC SharePoint will be located at https://meridianhealth.sharepoint.com/sites/HUMCSharePoint/SitePages/Home.aspx. You will no longer be able to
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All Locations
To access Citrix, use connect.hmhn.org. Questions For assistance, please contact the IT Service Desk at x3333 or 848-237-3333. Related Posts Support Group Helps Physicians Cope with Emotional Stress CMS Changes 2019 MIPS Payment Adjustment NJ Opioid Prescribing Law: FAQs
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All Locations
What you need to know Microsoft Office will now be removed on Wednesday, May 26 at 10 p.m. Beginning Wednesday, May 26 at 10 p.m., access will be disabled to Microsoft Office applications such as Word, Excel, PowerPoint, Teams, Sharepoint,
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JFK Medical Center
To enable IT to migrate JFK’s internet firewall to a new platform, there will be no internet service at JFK Medical Center from 2 a.m. to 4 a.m. on Monday, February 8, 2021. During this downtime, JFK will not have
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All Locations
What you need to know Hackensack Meridian Health’s (HMH) home care and hospice entities will be transitioning to EPIC as their EMR system on November 1. It will now be easier than ever to refer patients to home care and
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Hackensack Meridian Health Medical Group • Hackensack University Medical Center
What you need to know MyWifi wireless service at Hackensack University Medical Center will be disconnected on Wednesday, September 30,2020. To connect to TeamHMH, use password: bestcare For more information, contact IT Service Desk at ITServiceDesk@hackensackmeridian.org or call 551-996-4357. Related
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Hackensack University Medical Center • Jersey Shore University Medical Center • JFK Medical Center
Due to the widespread increase in COVID-19 infection across the rest of thecountry, there is now a severe shortage of SARS-CoV-2 rapid testing kits. As a result, the laboratory may reflex to Biofire’s Respiratory Panel ver 2.1, which contains a
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All Locations • All Specialties
Beginning Wednesday, May 13, Hackensack Meridian Health’s IT Field Services and Help Desk will have some changes. One of the key changes coming May 13 is the implementation of a new 24/7 Epic Service Desk staffed with qualified Epic specialists
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All Locations
Effective March 10, 2020, there has been a change in blood, urine, sputum culture source changes. All epic users who order blood, urine or sputum cultures are impacted by this change. The sources will be changing to a more refined
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All Locations
Effective immediately, there is a new workflow for completing medication refills. Providers who refill medication using e-Prescribe can chose one of two options when completing medication refills. Click here for more details. Related Posts HMHP Expands Successful Prescription Initiative Andrew
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All Locations
What you need to know The 2019 novel coronavirus has provided an opportunity for new malicious phishing campaigns. Please be on alert for emails with Coronavirus in the Subject line that can compromise the HMH network, such as this: The
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All Locations
What you need to know Duo is an iPhone/Android app that allows HMH to confirm your identity before granting remote access to your personal data and HMH systems. Beginning December 2, 2019, you will need Duo to remotely access: •
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Jersey Shore University Medical Center • K. Hovnanian Children's Hospital • Ocean University Medical Center • Shore Rehabilitation Institute • Southern Ocean Medical Center
What you need to know This pertains to Jersey Shore, Ocean and Southern Ocean Medical Centers. Providers using the Sepsis Order Protocol, should not place stand alone Lactic Acid lab orders. The order within the order set is for a
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All Locations
What you need to know The Summary of Care fax notification when patients are discharged will now include lab results only for the 48 hours prior to discharge. To view the complete list of results, please look in Epic. Questions
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All Locations
What you need to know As of November 5, the hyperlink on EKG tracing in the EKG result report in Epic is now at the top of the report right above sinus rhythm data. The hyperlink was previously located toward
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Jersey Shore University Medical Center • K. Hovnanian Children's Hospital • Ocean University Medical Center • Southern Ocean Medical Center
What you need to know Educational materials can only be accessed when on the HMH network or are available in your Epic Learning Home Dashboard. As we complete Week 2 of our Epic go live, the support staff is being
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Jersey Shore University Medical Center • K. Hovnanian Children's Hospital • Ocean University Medical Center • Shore Rehabilitation Institute • Southern Ocean Medical Center
What you need to know Educational materials can only be accessed when on the HMH network or are available in your Epic Learning Home Dashboard. Friday, October 25, will be the final day for the go live command center at
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Jersey Shore University Medical Center • K. Hovnanian Children's Hospital • Ocean University Medical Center • Southern Ocean Medical Center
What you need to know Leadership continues to monitor more complex, critical issues that are outstanding, ensuring that the project team is resourcing and tracking towards resolution. If a ticket requires escalation, contact your local support center (JSUMC: 732-897-3974; OMC:
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Bayshore Medical Center • Raritan Bay Medical Center • Riverview Medical Center
What you need to know The log out button in Epic has been removed. All Epic users should remember to badge out using Tap and Go whenever leaving a workstation. If you do not have Tap and Go, close Epic
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Jersey Shore University Medical Center • K. Hovnanian Children's Hospital • Ocean University Medical Center • Shore Rehabilitation Institute • Southern Ocean Medical Center
What you need to know Overall, we are seeing a slight reduction in daily call volume as issues are transitioning from access and security to more complex workflow issues. Leadership continues to monitor more complex, critical issues that are outstanding,
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Jersey Shore University Medical Center • K. Hovnanian Children's Hospital • Ocean University Medical Center • Shore Rehabilitation Institute • Southern Ocean Medical Center
What you need to know Overall, we are seeing a slight reduction in daily call volume as issues are transitioning from access and security to more complex workflow issues. Leadership continues to monitor more complex, critical issues that are outstanding,
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Jersey Shore University Medical Center • K. Hovnanian Children's Hospital • Ocean University Medical Center • Shore Rehabilitation Institute • Southern Ocean Medical Center
Epic Highlights of the Day Call and ticket volumes dipped slightly on our second full day with all locations now live and operating. Adjustments to the on-site support should be coordinated by contacting the help desk or your local support
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Jersey Shore University Medical Center • K. Hovnanian Children's Hospital • Ocean University Medical Center • Shore Rehabilitation Institute • Southern Ocean Medical Center
What you need to know Monday was the first day of the Epic go live with all outpatient and ambulatory locations now live. Call and ticket volumes increased as expected. Leadership continues to round throughout the facilities and on-site support
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Jersey Shore University Medical Center • K. Hovnanian Children's Hospital • Ocean University Medical Center • Shore Rehabilitation Institute • Southern Ocean Medical Center
What you need to know The first day of the Epic go live went well with 725 calls to the help desk and approximately 700 new tickets generated. Common themes included: providers adding Chief Complaint to the Patient Record providers
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Bayshore Medical Center • Hackensack University Medical Center • JFK Johnson Rehabilitation Institute • JFK Medical Center • John Theurer Cancer Center • Joseph M. Sanzari Children's Hospital • Palisades Medical Center • Raritan Bay Medical Center • Riverview Medical Center
What you need to know As of October 7, 2019 – Consult and Op Notes will now automatically route upon signing. Providers will receive a notification based on their existing communication preferences – either In Basket or Fax. Please call
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Hackensack University Medical Center • John Theurer Cancer Center • Joseph M. Sanzari Children's Hospital
What you need to know Dragon Medical One (DMO) gives Inpatient and ETD providers the ability to dictate notes directly into Epic without going through a separate service. In addition, you can use your smartphone with a specialized App for
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All Locations
What you need to know You can now submit non-urgent IT issues via the Customer Self-Service Portal at http://servicedesk.hmhn.org. This service is available for Epic and non-Epic IT issues. Click here for a step-by-step guide on how to submit an
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All Specialties • Palisades Medical Center
Where to get support Providers can drop in to the Epic Practice Lab in the Palisades physician lounge for Epic assistance. No appointment needed. Credentialed trainers are on site to answer questions, assist with personalization, or walk through difficult workflows. The Practice Lab will continue through go live on February 28. Palisades
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All Specialties • Southern Ocean Medical Center
The Epic go live marks an important change in CPOE policy at Southern Ocean Medical Center. Starting September 30, 2019 written orders for inpatients will no longer be allowed. Telephone orders are to be used sparingly when a provider is
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All Specialties • Jersey Shore University Medical Center • K. Hovnanian Children's Hospital • Ocean University Medical Center • Southern Ocean Medical Center
During workflow review, team members from Wave 3 campuses worked with the Epic application team to compare their workflows to those in the production Epic environment. Together, they identified any gaps or differences and confirmed clinical or operational transformation opportunities,
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All Specialties • Jersey Shore University Medical Center • K. Hovnanian Children's Hospital • Ocean University Medical Center • Southern Ocean Medical Center
The Epic electronic health record system is coming to Jersey Shore, Ocean Medical Center and Southern Ocean Medical Center on September 30, 2019. All Hackensack Meridian Health facilities to be live on Epic by September 2019. Training is Required To
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All Specialties • Jersey Shore University Medical Center • K. Hovnanian Children's Hospital • Ocean University Medical Center • Southern Ocean Medical Center
The Epic system brings with it a new set of terms and acronyms. Below are examples of the terms and definitions available on the Let’s Speak Epic page on the Epic Resource Center intranet site. ASAP: The ASAP Emergency Department Information System streamlines
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Jersey Shore University Medical Center • Ocean University Medical Center • Southern Ocean Medical Center
What you need to know Jersey Shore Medical Center, Ocean Medical Center and Southern Ocean Medical Center will go live on Epic on October 13. How Epic will streamline how we share patient data Moving to Epic will enable us
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Bayshore Medical Center • JFK Medical Center • Riverview Medical Center
What you need to know Bayshore Medical Center, JFK Medical Center and Riverview Medical Center will go live on Epic on June 1, 2019. How Epic will streamline how we share patient data Moving to Epic will enable us to
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All Specialties • Palisades Medical Center
What You Need to Know Much of the IT equipment needed for Palisades’ Epic go live has been delivered and installed. This equipment includes computers, monitors, printers, and other peripheral devices. In preparation for February’s go live, many of these
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All Specialties • Palisades Medical Center
What you need to know Palisades Medical Center’s new Epic Go Live date is February 28. Below are key dates: February 11-15 – Downtime Drill February 16 -17 – Appointment Conversion February 18 – Scheduling Go Live February 25 – Go Live Orientation February
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All Locations • All Specialties
Beginning January 1, 2019, you can dial 3333 for IT assistance anywhere within Hackensack Meridian Health. This one extension will connect you to the IT Helpdesk from any location within our network. Trying to connect externally? Simple. Call 848-237-3333.
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All Specialties • Hackensack Meridian Health Medical Group
What you need to know The Epic project timeline has been adjusted. Below are updates to the 2019 Epic Go Live slots. You can now view a patient’s immunizations from outside sources using the Care Everywhere activity. After reviewing the
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